Didn't receive your reset link?

    Almost every missing reset email has one of four causes. Work through the list below, then resend the link to yourself — no need to wait for our team.

    Check spam, promotions and quarantine

    Reset emails are the single most common item filtered by corporate mail rules. Search your whole mailbox for “Six Degrees” rather than scrolling the inbox.

    Give it up to five minutes

    Delivery is usually under a minute, but some mail servers hold new senders briefly. Requesting several links in a row only invalidates the earlier ones.

    Use the newest link, once

    Each reset link works a single time and expires after about an hour. If you clicked an older one first, it will fail even though the newest link is fine.

    Confirm the address on file

    We can only send to the email attached to your account. If you applied with a different address, the link is arriving somewhere you are not watching.

    Your reset progress

    Step 1 of 4

    1. Confirm your email address — in progress

      Enter the address on your account

    2. Verify the 6-digit code — not started

      We email a code to prove you can read that inbox

    3. Reset link sent — not started

      We email a single-use link once your inbox is verified

    4. New password saved — not started

      Set your password from the link to finish

    Resend my reset link

    Enter the email on your account. We'll send a 6-digit code to confirm you can read that inbox, then email your reset link.

    Still stuck, or the address on your account is wrong? Request help from our team and we will confirm your details manually.